Access
Ask what personal information is processed and request a copy where applicable.
UPDATED OCTOBER 17, 2026
Privacy Policy
Dongguan Kuiyuan Electronic Technology Co., Ltd. operates the ThermalBro website. This notice explains the information involved when you browse our site, send an inquiry or share project files. For privacy questions, contact johnnyyu@thermalbro.com.
Information We Collect and Why
We use the contact and project information you choose to send to understand your request, respond to you and discuss the requested products or services.
Category
Information involved
Purpose
Business contact dataYour name, email address and company name, together with any other contact details you include in an inquiry.Respond to your request and communicate about the project.
Project informationThe application, equipment, cooling requirements, quantities, timing and message you choose to provide.Review your requirements, discuss feasibility and prepare the next engineering or commercial steps.
Uploaded filesOptional drawings, CAD files, specifications or reference documents you submit with an inquiry.Review the technical requirements you have asked us to assess.
Technical and security dataWebsite requests may include an IP address, browser information and technical error or security records handled by the hosting service.Deliver website pages, investigate errors and protect the service from misuse.
Cookies and embedded servicesWebsite functions may use browser storage or cookies. The contact page includes an embedded Google Map, which connects your browser to Google.Support website functions and display the location map. Google handles information received through its services under its own privacy policy.
Share only what the inquiry needs
Project files are optional for an initial inquiry. Avoid including unrelated personal information. Discuss an NDA and the file-sharing arrangements before sending restricted technical documents.
Use, Sharing, Security and Retention
Information submitted through the website is used for your inquiry and related project communication. Website hosting and email services are involved in delivering those communications.
Internal use and access
Our team uses your contact details and project information to respond, assess requirements and administer the requested work. Any later order or development project may involve additional records covered by the relevant agreement.
Service providers and transfers
Hosting and email service providers may process information to operate the website and deliver messages. We operate in China, so contacting us may involve transferring information from your country to China. Third-party services, including the embedded Google Map, may process information in other locations.
Security
The website uses HTTPS to protect information in transit. Internet transmission and storage cannot be guaranteed completely secure. Contact us before sending confidential information that needs a specific handling arrangement.
Retention
Retention depends on the purpose of the record: responding to an inquiry, supporting an ongoing project, and meeting applicable recordkeeping or dispute-related obligations. To ask about a particular record or request deletion, email johnnyyu@thermalbro.com. Any continuing legal or contractual requirement must be considered when handling the request.
Your Choices and Regional Rights
You can contact us about your personal information using the email below. The rights and procedures available to you depend on your location and applicable law.
Correction
Request correction of inaccurate contact or project information.
Deletion or restriction
Request deletion, restriction or objection where the applicable law provides that right.
Withdraw consent
Where processing relies on your consent, you can ask to withdraw that consent. This does not change the lawfulness of processing carried out before withdrawal.
Cookie choices
You can manage or block cookies through your browser settings. Blocking cookies or embedded third-party content may affect some website functions, including the map.
Complaint route
Complain to the relevant supervisory authority when that route is available.
Please describe your request and provide enough information for us to identify the relevant inquiry. We may need to verify your identity before disclosing or changing personal information.
Contact and Policy Updates
For privacy questions or requests, email johnnyyu@thermalbro.com and identify the inquiry or information concerned. The responsible business is Dongguan Kuiyuan Electronic Technology Co., Ltd.
Updates to this notice
The date at the top identifies the latest revision. We will update this page when the website or the information described here changes.
For a product or project inquiry, use the Contact page . For a privacy request, email johnnyyu@thermalbro.com.